The engineering team of large south east Asian airline had to review each line of feedback to identify issue with air crafts
- How are issues being categorized currently? What is the need for re classification?
- What level of categorization with help teams? Single or multi level?
- What proportion of issues categories? How can they identified?
- Feedbacks could be categorized into desired issue category with 90% accuracy.
- Previously classification of 200 issues took around 10-12 hours and it was reduced to 1-2 hours
- A live report was generated for the engineering team to attend to the important classified problems
- Categorization of already labelled data 4K feedbacks
- Feature creation through nlp
- Level 1(~10) classification using multiple classification techniques
- Level 2(~5-6) classification using multiple classification techniques
- Monthly runs along with improvements based on feedback of the model
Tags: Airlines | Operations